For Leaders · The Leaders edition
Tuesday, October 27, 2026
Questions about products are where people most often reach for a scripted answer. Today's message gets your team swapping real answers, and the coaching move shows them what to do when they don't know.
Team message
The question you get most
Hi team! Quick one for today. What's the question people ask you most about what you use? Reply with the question and how you usually answer it. I'll share some of the best plain, everyday answers later this week so we can all learn from each other.
When you share answers back, pick ones that describe how people use something and stay away from results.
Make it yours
Use this as a starting point and swap in your own details.
- Where does your team share ideas with each other?
- What question do you get asked most yourself?
One reader’s version: Hey friends! What do people ask you about most? Drop the question and your answer below, and I'll pull some favorites together for Friday.
Coaching move
It's fine to say "let me check"
Some questions shouldn't get an answer from memory, especially about medical conditions or money. Teach your team a simple reply: "Good question. Let me find the official information for you." For a health condition or a medication, add: "Your doctor is the best person to ask about that."
Then show them where your company's approved information lives so they can send it.
Practice it out loud once together. It's easier to say when it's already familiar.
Make it yours
Use this as a starting point and swap in your own details.
- Where does your company keep its approved product information?
- What question has your team struggled with lately?
One reader’s version: In our group chat I posted, "If someone asks if it's safe with a medication, the answer is: that's one for your doctor, and I can send you the official product information." Then I pinned the link.
Leadership post
The questions I don't answer
Some questions I don't answer off the top of my head. If someone asks how much they could earn, I say, "Let me find the official information for you." If it's about a health condition, I tell them their doctor is the right person to ask.
Answering that way shows the person asking that I take their question seriously.
What's a question you've learned to slow down on?
Share it on your own page. It shows people they can trust your answers.
Make it yours
Use this as a starting point and swap in your own details.
- What kind of question do you slow down on?
- How do you actually phrase your reply?
One reader’s version: When someone asks me if something will help their skin condition, I tell them I'm not the right person to answer and point them to their doctor. It's the most respectful answer I have. What do you slow down on?
Tomorrow: a simple way to pair up your team so nobody goes a week without hearing from someone.
These ideas are company neutral and make no income, lifestyle, or health claims. Check your own company's policies before sharing.
Get the Leaders edition Monday to Saturday.